Privacy Policy

Last updated: November 2, 2026

At Josh & John’s Ice Cream, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us online or in-person.

1. Information We Collect

  • Contact details you provide (name, email, phone)
  • Order and purchase information
  • Flavor preferences and store location for SMS flavor alerts
  • Geolocation for store locator services
  • IP address, browser info, and usage data via analytics tools

2. How We Use Your Information

  • To fulfill orders placed via Square
  • To respond to contact form submissions
  • To send SMS flavor alerts when your favorite flavors are available (with consent)
  • To send occasional updates about promotions or events (with consent)
  • To improve our website experience and troubleshoot technical issues

3. Sharing Your Data

We do not sell your data. We may share it with trusted partners (like Square, Twilio, Google Maps, or analytics services) strictly to provide services on our behalf.

4. Your Rights

  • You can request a copy of the data we hold
  • You can request that we delete your information
  • You may opt-out of marketing emails at any time
  • You may opt-out of SMS flavor alerts by replying STOP to any text message

5. SMS Flavor Alerts

When you sign up for flavor alerts, you consent to receive text messages notifying you when your favorite ice cream flavors are available at your preferred store. Message frequency varies based on flavor availability. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.

6. Security

We use SSL encryption and reputable third-party tools to help secure your data.

7. Cookies

We use cookies to remember preferences and track activity anonymously via services like Google Analytics. You can disable cookies in your browser.

8. Our Mobile App

The Josh & John’s Ice Cream app (“the app”) is operated by Josh & John’s Home Made Ice Cream Inc. This section explains what the app collects.

What the app collects

  • Phone number. You sign in with your phone number. We text you a one-time code. There is no password.
  • Name. Your first name and last initial, which we show on your account and on your Purple Mountain Pass.
  • Email address, only if you give it to us, for example when you send a gift or use the contact form.
  • Birthday, only if you choose to add it, so we can send birthday treats.
  • Rewards, purchases and balances. Your IceCream-O-Meter punches, free scoops, Purple Mountain Pass balance, gift cards, and your orders. These are kept with our payment and loyalty provider, Square.
  • Notification address (device identifier). If you allow notifications, we store an identifier so we can send them (for example flavor alerts, free-cone reminders and “your order is ready”).
  • Messages you send us through the contact form or the “Missing punches” form.
  • Location, only if you use Express Lane. When you tap “I have arrived,” the app sends your phone’s location to our server once, to confirm you are at the shop. We keep only how far you were from the shop, not where you were, and we use it for nothing else.

What the app does not do

  • It does not use advertising or tracking tools, and it does not sell your data.
  • Location: if you allow it, the app uses your phone’s location on your phone to find the nearest shop. Apart from the Express Lane arrival check described above, we do not send your location to our servers or store it.
  • Camera: the app uses your camera only to scan the barcode on a gift card. It does not save photos or video.
  • Payment cards: when you add money or buy a gift card, your card details are entered into a payment form provided by Square. We do not see or store your full card number.

Who helps us run the app: Square (payments, loyalty and gift cards), Twilio (text-message codes and alerts), and Google Firebase (account sign-in, notifications and app servers). They may only use your information to provide these services to us.

Your choices

  • You can turn notifications off in the app (Account, then Notifications) or in your phone’s settings.
  • You can reply STOP to any text message from us.
  • You can delete your account at any time in the app (Account, then Delete my account), or by following the steps at https://www.joshandjohns.com/delete-account.

Children: The app is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Contact Us

For any privacy-related questions, email us at info@joshandjohns.com or app@joshandjohns.com (for questions about the app)

This policy is governed by the laws of the state of Colorado.

Scroll to Top