Frequently Asked Questions

WHAT IS JOSH & JOHN’S ICE CREAM?

We’re a Colorado-based ice cream company crafting super-premium, hand-made ice cream since 1986. We’re known for our creative flavors, local ingredients, and nostalgic scoop shops.

WHERE ARE YOU LOCATED?

We currently have six scoop shops in Colorado: four in Colorado Springs, one in Fort Collins, and one in Loveland.

ARE YOUR STORES OPEN YEAR-ROUND?

Yes! All of our stores are open year-round, with seasonal hours that adjust in winter and summer.

DO YOU HAVE DAIRY-FREE OR VEGAN OPTIONS?

Yes! We offer rotating dairy-free and vegan ice creams made with a creamy, allergen-friendly pea protein base.

DO YOU USE NUTS OR OTHER ALLERGENS?

Yes. Our facility processes dairy, soy, wheat, tree nuts, and eggs. People with severe allergies should consult a medical professional before consuming our ice creams.

CAN I ORDER ICE CREAM ONLINE?

Yes! You can order pints for pickup, delivery, or nationwide shipping. Visit our Online Ordering Page for details.

DO YOU SHIP?

Yes! We offer nationwide shipping of our hand-packed pints in insulated boxes. Order online to send a scoop of Colorado anywhere in the U.S.

CAN I ORDER ICE CREAM CAKES OR PIES?

Absolutely. We make custom ice cream cakes and pies for birthdays, events, and holidays. Visit our Cake Ordering page to customize and preorder.

CAN I RENT THE SCOOP BUS?

Absolutely! Our iconic yellow Scoop Bus is available for events, festivals, and private parties.

HOW DOES THE ICECREAMOMETER LOYALTY PROGRAM WORK?

You earn extra points when the weather is bad — the worse the weather, the better the rewards! Track your points in our app.

DO YOU SELL GIFT CARDS?

Yes, both digital and physical gift cards are available online or in-store.

WHERE IS JOSH?

Josh retired from daily scooping, but his legacy lives on in every batch. He still visits occasionally — and always gets a double scoop of Dutch Chocolate.

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