Frequently Asked Questions

WHAT IS JOSH & JOHN’S ICE CREAM?

We’re a Colorado-based ice cream company crafting super-premium, hand-made ice cream since 1986. We’re known for our creative flavors, local ingredients, and nostalgic scoop shops.

WHERE ARE YOU LOCATED?

We currently have six scoop shops in Colorado: four in Colorado Springs, one in Fort Collins, and one in Loveland.

ARE YOUR STORES OPEN YEAR-ROUND?

Yes! All of our stores are open year-round, with seasonal hours that adjust in winter and summer.

DO YOU HAVE DAIRY-FREE OR VEGAN OPTIONS?

Yes! We offer rotating dairy-free and vegan ice creams made with a creamy, allergen-friendly pea protein base.

DO YOU USE NUTS OR OTHER ALLERGENS?

Yes. Our facility processes dairy, soy, wheat, tree nuts, and eggs. People with severe allergies should consult a medical professional before consuming our ice creams.

CAN I ORDER ICE CREAM ONLINE?

Yes! You can order pints for pickup, delivery, or nationwide shipping. Visit our Online Ordering Page for details.

DO YOU SHIP?

Yes! We offer nationwide shipping of our hand-packed pints in insulated boxes. Order online to send a scoop of Colorado anywhere in the U.S.

CAN I ORDER ICE CREAM CAKES OR PIES?

Absolutely. We make custom ice cream cakes and pies for birthdays, events, and holidays. Visit our Cake Ordering page to customize and preorder.

CAN I RENT THE SCOOP BUS?

Absolutely! Our iconic yellow Scoop Bus is available for events, festivals, and private parties.

HOW DOES THE ICECREAMOMETER LOYALTY PROGRAM WORK?

You earn extra points when the weather is bad — the worse the weather, the better the rewards! Track your points in our app.

DO YOU SELL GIFT CARDS?

Yes, both digital and physical gift cards are available online or in-store.

WHERE IS JOSH?

Josh retired from daily scooping, but his legacy lives on in every batch. He still visits occasionally — and always gets a double scoop of Dutch Chocolate.

WHAT’S IN PURPLE MOUNTAIN MAJESTY AND WHAT DOES IT TASTE LIKE?

It’s a taro-based ice cream with raspberry. The flavor is uniquely creamy, earthy, and lightly floral with a bright raspberry pop. It’s hard to describe — which is why we offer unlimited tastes. A taste is worth a thousand words!

HOW IS COLORADO COOKIES & CREAM DIFFERENT FROM REGULAR COOKIES & CREAM?

Thanks to our custom slow-churn process, we add the cookies into the machine while it churns. The cookies marinate in our proprietary dairy blend, so the whole ice cream tastes like Oreos — not just vanilla with Oreos mixed in.

DO YOU MAKE YOUR OWN ICE CREAM?

Absolutely. All ice cream is made at our Churn Barn off Garden of the Gods Road in Colorado Springs. It’s a ~10,000 sq ft kitchen/warehouse operated by our talented team of ChurnMeisters.

WHAT IS THE OVERRUN OF YOUR ICE CREAM?

Overrun measures the amount of air in ice cream. Many grocery-store ice creams are ~100% overrun (about half air). Ours average ~23% overrun — roughly 11.5% air — which is why it’s so dense and creamy. We’ve engineered our machines to spin at ~30 RPM (many ice creams, even homemade, churn at 230+ RPM).

WHY DON’T YOU CARRY SUGAR-FREE ICE CREAM?

We’re actively exploring formulations with our dairy partner. To produce a special blend, we need to meet minimum order quantities. As we grow, we’ll continue to evaluate whether we can meet those minimums and offer a sugar-free option.

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